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Listening

The most important hour in every manager’s day

The most important hour in every manager’s day

by Moyra Mackie on July 26, 2014

Do you manage a team but feel you never have time for everything you have to do?

Are you concerned that your team doesn’t really seem to be a cohesive, aligned team?

Do you have someone in your team who just doesn’t seem to “get it”?

Did you know that there’s a  really simple solution to address these and most other managerial challenges?

Have regular one to ones with every one of your team

Yes really, it’s that simple. If you’re a manager you should be spending an hour a week with all your direct reports.

Surely one to ones can’t solve all my managerial headaches?

If done properly – and we’ll come to that later – your one to ones are precious moments to:

If all of those things are being nurtured on a weekly basis, most of your managerial headaches will subside.  And those that don’t, can usually be helped by making sure YOU have regular one to ones with YOUR boss.

But an hour a week! Does it really have to be that often?

read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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It was George Bernard Shaw that said “The biggest mistake in communication is the illusion it has taken place.”

Which is why the very first line on my company website is:

“We aim to improve the quality of communication in workplaces around the world.”

That is what I do, distilled down to its essence.

The reason I focus on communication is that I believe effective leaders and high performing teams have a habit of consistent, constructive communication.

Most companies mistake information for communication

Companies are generally great at information – in fact employees are drowning in information, yet thirsty for real communication.
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Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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How to capture YOUR coaching moments

How to capture YOUR coaching moments

by Moyra Mackie on October 11, 2013

As a professional coach perhaps I shouldn’t be saying this, but:

 “Anyone can be a coach.”

And what’s more, you don’t have to be shut in a room one-on-one to flex those coaching muscles.

Coaching moments happen all the time

You might be having coffee with a colleague or friend, leaving a meeting, picking up the kids or sitting down to dinner with the family.

In any of these moments, someone is bound to say something that describes their situation – “I’m stuck” – or their emotions – “I’m sad, mad or surprised”.

Sympathizing is not the same as listening

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Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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How often do you see your manager?  Or, if you are the boss, how much does your team see of you?

And I don’t mean seeing the back of your head through the glass paneled door as you beaver away at emails or phone call.  Or a hasty acknowledgment as you move from meeting to meeting.

What I mean is:

How available are you to your team?

read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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Do you feel listened to?

What’s more, are YOU a good listener?

Studies show adults remember between 25 and 50 per cent of what they hear. So when you talk to your boss, colleagues, customers or spouse, they’re paying attention to less than half of the conversation.

Some of you – especially those who have been married for some time – may not be at all surprised by this.

Listening is more than just hearing

Active listening is a conscious effort to understand messages that are only partly about the words being said. As Peter Senge says:

“To listen fully means to pay close attention to what is being said beneath the words. You listen not only to the ‘music,’ but to the essence of the person speaking. You listen not only for what someone knows, but for what he or she is.
read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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