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Managing Conflict

Workplace conflict – more please?

Workplace conflict – more please?

by Abigail Hunt on February 12, 2018

Conflict: the context

Stupefyingly difficult people cross and re-cross our path – the ridiculous boss, the toxic colleague, the impossible line report…

We also work with a much larger group of talented people who simply think, communicate and behave in a way that is very different to our own.

Workplace conflict and related tension are inevitable given the potent mix of our different personality types, backgrounds and strengths. Many of us suppress and so magnify a lot of our feelings because we:

  • fear conflict
  • don’t think it is acceptable to speak up
  • don’t trust ourselves or the other person to manage conflict well
  • feel trapped and powerless to change anything

How many difficult colleagues have you worked with?

More than 3? Less than 10? How many conversations did you have with these people about the issues, the resulting personal and commercial impact, your differences, new insights and possible solutions?

Few people relish workplace conflict

However, if we don’t tackle this important issue what is the impact on us as individuals, leaders and team members?

Are we also missing out on the competitive advantage and cultural benefits of encouraging differences, a more questioning approach and more constructive, if sometimes difficult, conversations? How many valuable new ideas and insights go un-shared in favour of mid-ground/status-quo thinking to avoid “rocking the boat”?
read more…

Abigail Hunt

Abigail Hunt

Abigail Hunt helps leaders to have courageous conversations. An Innovation Consultant and Executive Coach, she is an associate at Mackie Consulting and a member of Bridge Collaboration and Møller PSF Group.

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Trust and teams: When is silence a virtue?

Trust and teams: When is silence a virtue?

by Moyra Mackie on March 8, 2014

I’ve been sitting in a circle for 3 ½ days.  And sometimes it has been a very quiet circle.

Which has led to me wondering, how silence – or not speaking up – contributes to group cooperation and outcomes.

And what it says about how much we really trust each other.  And trust ourselves.

Every day we sit in circles

Whether it is round the breakfast or dinner table, or round the boardroom table or polycom speaker.
read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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You’re in a meeting and

a) everyone agrees, so you all come to a decision quite quickly.  It’s really a no-brainer.

OR

b)  it seems as if everyone has a different view, the meeting drags on and eventually the boss has to make a decision.  He – or she – has the casting vote and in all likelihood votes the way he – or she – would have done before the meeting started.

Don’t you just love making decisions?

After all, isn’t that the point of meetings?  And which meeting process do you prefer?

I hope you said that neither was particularly appealing. Because I’ve got a better idea.

Try wearing a hat

read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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The Chimp, the Gorilla, the Dog and the Human

The Chimp, the Gorilla, the Dog and the Human

by Guest contributor Paul Jenkins on August 23, 2013

Recently I’ve been listening to the audiobook of The Chimp Paradox by Dr Steve Peters, and I’ve found it very interesting and useful (more of that later).

Professor Peters was the resident psychiatrist behind the unstoppable rise of Britain’s cyclists in recent years.

The book comes recommended by Sir Chris Hoy, Victoria Pendleton and even Ronnie O’Sullivan – and by Dave (actually now Sir David) Brailsford CBE, performance director of British cycling, general manager of Team Sky and a man who knows a thing or two about building winning teams.

The purpose of Steve Peters’ book is to help the rest of us to become happy, confident and more successful

He explains that there is a daily struggle that takes place inside us, and he offers a mind management model to help people understand how the mind works, control their emotions and manage themselves to achieve more success in their lives. read more…

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Guest contributor Paul Jenkins

Paul Jenkins is a coach, speaker and trainer who helps good, experienced people who are struggling to find work to get the job they want and deserve.

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“What’s the difference between management and leadership?”

A variation of that question is keyed into Google more than 1.2 million times a month.

Do people want to know the difference or are they asking how to be better at what they are doing?

Leadership steps that managers must take to get better at what they do include:

So here’s a true story of one of the managers I worked with

Perhaps you could assess this manager against those leadership steps?
read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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When faced with an indifferent waiter and disappointing food, how easy do you find it to complain?

When someone at work has produced poor quality work, what do you do and say?  And more importantly, how do you feel?

These feedback moments are challenging for many of us because of the potential for confrontation and conflict.  We need to learn to respond while retaining control of our ancient fight or flight responses.

So let’s get acquainted with our Emotional Thermostat read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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