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Stupefyingly difficult people cross and re-cross our path – the ridiculous boss, the toxic colleague, the impossible line report…
We also work with a much larger group of talented people who simply think, communicate and behave in a way that is very different to our own.
Workplace conflict and related tension are inevitable given the potent mix of our different personality types, backgrounds and strengths. Many of us suppress and so magnify a lot of our feelings because we:
fear conflict
don’t think it is acceptable to speak up
don’t trust ourselves or the other person to manage conflict well
feel trapped and powerless to change anything
How many difficult colleagues have you worked with?
More than 3? Less than 10? How many conversations did you have with these people about the issues, the resulting personal and commercial impact, your differences, new insights and possible solutions?
Few people relish workplace conflict
However, if we don’t tackle this important issue what is the impact on us as individuals, leaders and team members?
Are we also missing out on the competitive advantage and cultural benefits of encouraging differences, a more questioning approach and more constructive, if sometimes difficult, conversations? How many valuable new ideas and insights go un-shared in favour of mid-ground/status-quo thinking to avoid “rocking the boat”? read more…
Abigail Hunt helps leaders to have courageous conversations. An Innovation Consultant and Executive Coach, she is an associate at Mackie Consulting and a member of Bridge Collaboration and Møller PSF Group.
Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.
a) everyone agrees, so you all come to a decision quite quickly. It’s really a no-brainer.
OR
b) it seems as if everyone has a different view, the meeting drags on and eventually the boss has to make a decision. He – or she – has the casting vote and in all likelihood votes the way he – or she – would have done before the meeting started.
Don’t you just love making decisions?
After all, isn’t that the point of meetings? And which meeting process do you prefer?
I hope you said that neither was particularly appealing. Because I’ve got a better idea.
Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.
by Guest contributor Paul Jenkins on August 23, 2013
Recently I’ve been listening to the audiobook of The Chimp Paradox by Dr Steve Peters, and I’ve found it very interesting and useful (more of that later).
Professor Peters was the resident psychiatrist behind the unstoppable rise of Britain’s cyclists in recent years.
The book comes recommended by Sir Chris Hoy, Victoria Pendleton and even Ronnie O’Sullivan – and by Dave (actually now Sir David) Brailsford CBE, performance director of British cycling, general manager of Team Sky and a man who knows a thing or two about building winning teams.
The purpose of Steve Peters’ book is to help the rest of us to become happy, confident and more successful
He explains that there is a daily struggle that takes place inside us, and he offers a mind management model to help people understand how the mind works, control their emotions and manage themselves to achieve more success in their lives. read more…
Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.
When faced with an indifferent waiter and disappointing food, how easy do you find it to complain?
When someone at work has produced poor quality work, what do you do and say? And more importantly, how do you feel?
These feedback moments are challenging for many of us because of the potential for confrontation and conflict. We need to learn to respond while retaining control of our ancient fight or flight responses.
So let’s get acquainted with our Emotional Thermostat read more…
Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.
