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Difficult Conversations

How not to suck at feedback

How not to suck at feedback

by Moyra Mackie on October 8, 2018

When I ask groups how feedback should be given, there’s always someone who mentions the Hamburger Approach.

This is the theory that you should start by saying something positive (the white bread), move on to what you really want to say – apparently often negative – and then close with something a bit more positive (more refined carbs?).

But what appears to be a balanced diet is just junk food

read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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What lies beneath: Why we avoid difficult conversations

What lies beneath: Why we avoid difficult conversations

by Moyra Mackie on September 20, 2013

Recently I was coaching a client – let’s call him Joe – who told me he was seriously considering leaving his company.

When I asked him why, Joe didn’t mention anything about the merits of his company’s competitors.

What he did talk about was his boss

“I don’t get any feedback.  I’m told no news is good news but I don’t know what I’m doing right and I don’t think I can learn and grow if I don’t know exactly where and how to improve or challenge myself.”

So I asked him what he could do to change this situation

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Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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When faced with an indifferent waiter and disappointing food, how easy do you find it to complain?

When someone at work has produced poor quality work, what do you do and say?  And more importantly, how do you feel?

These feedback moments are challenging for many of us because of the potential for confrontation and conflict.  We need to learn to respond while retaining control of our ancient fight or flight responses.

So let’s get acquainted with our Emotional Thermostat read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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Every week I talk to managers who fear they might be failing the leadership test.

Every week I work with teams who feel their managers are not leaders.

So what’s the big difference between leadership and management?

Recently I read an article by John Kotter where he spent 650 words bemoaning the fact that people use the terms “manager” and “leader” interchangeably.

This really set my teeth grinding because, for me, this totally misses the point.

In real companies, in real teams, real people want real managers. That’s managers who are better leaders.

But what do they mean when they say “better leaders”?  What’s missing?

@MoyraMackie asks: Do the differences between leadership and management really matter to you?

read more…

Moyra Mackie

Moyra Mackie

Moyra Mackie helps leaders and teams to work with courage, compassion and creativity. She is an executive coach and consultant and the founder of Mackie Consulting.

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